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As a Satellite Internet provider for Europe, Middle East  and North Africa, we tend to be asked the same questions repeatedly. These are the answers to the more frequent questions. If you do not find an answer to your question here, then please contact us and we shall respond quickly to your information request.
 

General Questions:

1 Way Answers:
Do I need a telephone line for outgoing data?
Yes, One way satellite systems use the telephone line for outgoing data and only use the satellite for incoming data.

Will it work in my area?
1 way solutions work in most areas of Europe, Middle East and North Africa. Click here to see if your area is covered..

What happens if it goes wrong?
1 Way system comes with a full one-year on-site warranty. If it stops working, we will come to your site and fix it. After the one year warranty has expired, there may be a small charge for any parts that are required, but site visits and labor continue to be free, so long as your subscription is current..

How do I install it?
You do not need to install it. Our technicians will normally come to your site and install it for you. If you want to participate in the installation process, or install the system yourself, then this is no problem.

I think it's too expensive!
VSAT is less expensive than any similarly-featured system, such as ADSL, DSL, ISDN or leased-line. Even compared to an ordinary dial-up account, 1Way can be cheaper for a serious Internet user once call costs are considered, as well as ISP charges. In terms of performance-to-cost ratio, no other competing system can even come close.

What happens if I leave the area?
If you are moving to an area within the area of coverage, then you can continue your subscription in the new area.
Alternatively, we are often approached by customers wanting secondhand v-sat systems and we will be happy to try to put you in touch with somebody who might be interested in purchasing your system from you..

2 Way Answers:
Do I need a telephone line for outgoing data?
No, you do not. Some satellite systems use the telephone line for outgoing data and only use the satellite for incoming data.  2 way system sends both outgoing and incoming data via the satellite and no telephone lines are required at all.

Will it work in my area?
2 way solutions work in most areas of Europe, Middle East and North Africa. Click here to see if your area is covered.

What happens if it goes wrong?
2 Way System comes with a full one-year on-site warranty. If it stops working, we will come to your site and fix it. After the one year warranty has expired, there may be a small charge for any parts that are required, but site visits and labor continue to be free, so long as your subscription is current..

How do I install it?
You do not need to install it. Our technicians will normally come to your site and install it for you. If you want to participate in the installation process, or install the system yourself, then this is no problem

I think it's too expensive!
VSAT is less expensive than any similarly-featured system, such as ADSL, DSL, ISDN or leased-line. Even compared to an ordinary dial-up account, 2 Way System can be cheaper for a serious Internet user once call costs are considered, as well as ISP charges. In terms of performance-to-cost ratio, no other competing system can even come close..

What happens if I leave the area?
If you are moving to an area within the area of coverage, then you can continue your subscription in the new area.
Alternatively, we are often approached by customers wanting secondhand v-sat systems and we will be happy to try to put you in touch with somebody who might be interested in purchasing your system from you..

Star-Duo:

How can I get a Star-Duo system?
Just click here to fill in our contact form and your nearest dealer will contact you with full details.

Will it work with a laptop PC?
Since Star Duo simply plugs into the USB port of the PC, it will work with any laptop that has a USB port and is running a relatively current version of Windows.

Can I attach more than one PC?
For a large networks, we have other systems (click here to inquire) - however Star Duo is completely suitable for the home or smaller office with a few PC's, say about 1 or 2, maximum.






 

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:: New Services ::

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